Terms of Service

Last updated: 6 July 2026

These terms govern your use of Clinaia, the clinic management software available at clinaia.com. By creating an account or using the service, you agree to them.

1. The service

Clinaia is a software platform that helps independent clinics manage patients, appointments, treatment plans, payments and reminders. We may add, change or remove features over time to keep improving the product.

2. Your account

You are responsible for keeping your login details safe and for all activity under your account. You must give accurate information and be old enough and authorised to run a clinic account. Tell us promptly if you suspect unauthorised use.

3. Your data and content

You own the data you put into Clinaia, including your patient records. We only process it to provide the service, following our Privacy Policy. For personal data of your patients, you are the data controller and Clinaia acts as your processor. You are responsible for having a lawful basis to store the records you enter.

4. Acceptable use

You agree not to misuse the service, including attempting to break security, disrupt the platform, upload unlawful content, or use it to harm others. We may suspend accounts that put the service or other users at risk.

5. Trials, plans and billing

  • New accounts can try Clinaia free for 14 days. No card is required to start.
  • Paid plans are billed in advance on a monthly or yearly basis, in euro.
  • You can cancel anytime. Cancellation stops future charges; we do not refund the current period unless required by law.
  • Prices may change with reasonable notice before your next renewal.

6. Availability

We work hard to keep Clinaia available and reliable, but we cannot promise it will never be interrupted. The service is provided on an “as is” and “as available” basis, without warranties of any kind to the extent permitted by law.

7. Liability

To the maximum extent permitted by law, Clinaia is not liable for indirect or consequential losses, or for loss of data or revenue. Nothing in these terms limits liability that cannot be limited by law. Keep your own backups of critical records; you can export your data at any time.

8. Termination

You can stop using Clinaia and delete your account at any time. We may suspend or end access if you break these terms. On termination you can export your data before it is removed in line with our retention practices.

9. Changes

We may update these terms as the product and the law evolve. If we make material changes, we will let you know. Continuing to use Clinaia after changes take effect means you accept the updated terms.

10. Governing law

These terms are governed by the laws of the European Union member state in which Clinaia is established, without prejudice to mandatory consumer protections in your own country.

11. Contact

Questions about these terms? Email us at mirza@clinaia.com.